Interested students kindly give your names in the link below before 23-01-20,
https://docs.google.com/forms/d/e/1FAIpQLSdurwPiJYYWRGd9OiCogZZRMvfE1k4SkLSy97oCJnSkMgzv8w/viewform?usp=sf_link
PLACEMENT NOTICE
AMAZON INDIA
Company Name
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Amazon India
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Target Degrees & Branches
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B.Tech / B.Sc- All Branch – 2020
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Designation
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Customer Service Associate
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CTC and Incentives
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2.17 LPA - 3.00 LPA
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Skill Required
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Communication skills, Hard working , Flexible and team player
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Percentage Cut-off
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No % criteria
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Any Bond
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Not Mentioned
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Campus Date & Time
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Will be informed
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Venue
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Sharda University
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Additional Benefits:
1. Zeta Meal Card – INR 1100/- Per Month
2. Night Shift Allowance – INR 150/- Per Day (If working in night shift)
3. Overtime Allowance – 1.5 or 2 Times of hourly base pay for every additional hour worked
4. Transport Allowance – INR 4000/ Per Month
Selection Process:
1. Pre English Test (Online Assessment) – 15 Minutes
2. Written, Cultural & Logical Online Assessment
3. Voice Versant Test (Conducted Over a telephone)
4. Operational Panellist Round
Knowledge & Skills Required
Communication Skills:
- Excellent communication skills (written and verbal)
- Ability to communicate correctly and clearly with all customers
- Excellent documentation skills
- Good comprehension skills–ability to clearly understand and state the issues customers present
- Ability to concentrate – follow customers issues without distraction to resolution
- Good composition skills –ability to compose a grammatically correct, concise, and accurate written response
- Work successfully in a team environment as well as independently
Computer Knowledge/Skills:
- Ability to use a desktop computer system
- Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
- Excellent typing skills
- Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
- Demonstrates an ability to successfully navigate websites
- Demonstrates a proficient knowledge of email applications
- Demonstrates an ability to learn in various media
- Ability to successfully adapt to changes in the work environment
Customer Focus:
- Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
- Ability to empathize with and prioritize customer needs
- Demonstrates interpersonal skills with a diverse customer base
- Demonstrates conflict resolution, negotiation, and de-escalation skills
- Demonstrates ownership to resolve challenging customer issues, escalating when necessary
- Ability to determine customer needs and provide appropriate solutions
- Maintain regular and reliable attendance, including the daily schedule as assigned
- Flexible with the working schedule; may be expected to work weekends, holidays and events
- Ability to work overtime as required by business – as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season
About Amazon India:
Amazon teams in India work on complex business challenges to innovate and create efficient solutions that enable various Amazon businesses, including Amazon websites across the world as well as support Payments, Transportation, and Digital products and services like the Kindle family of tablets, e-readers and the store. We are proud to have some of the finest talent and strong leaders with proven experience working to make Amazon the Earth’s most customer-centric company.
We made our foray into the Indian market with the launch of Junglee.com, enabling retailers in India to advertise their products to millions of Indian shoppers and drive targeted traffic to their stores.In June 2013, we launched www.amazon.infor shoppers in India. With www.amazon.in, we endeavor to give customers more of what they want – low prices, vast selection, fast and reliable delivery, and a trusted and convenient online shopping experience. In 2 years since launching our India operations, we have expanded our offering to over 22 million products across 100s of stores! Our philosophy of working backwards from the customers is what drives our growth and success.
About the Customer Service Team:
Our Amazon Contact Centers work towards a single goal: to deliver the best possible support experience to our customers. To do that, our CS Operations teams are empowered and expected to think like owners. We solve problems the first time so that customers have an effortless experience every time.
Building on Amazon’s global mission of being the ‘Earth’s most customer-centric company’, the Customer Service team started operations in August 2005 and has grown steadily in size and scope since then. We provide 24/7 support to customers across North America, UK, India, Australia and Canada. Our Team members are empowered to think like owners and resolve customer problems via phone, email or live chat. We operate in a fast-paced, dynamic environment and make an impact to millions of customers across the globe.
